You may require help for personal care tasks. Our sensitive care
staff allow you to maintain your independence in a dignified manner.
Personal care services may include:
Assessing your needs
One of our experienced assessors will visit you to discuss your
exact requirements and advise you accordingly. The service is
absolutely free and places the enquirer under no obligation. A
care plan will be designed to meet your specific needs and a carer(s)
will then be assigned to carry out your specific requirements.
Quality Assurance and Standards of Service
As an organisation involved with continual improvement and development,
this is what you can expect from this agency:
- Respect for your dignity and independence
- Give you privacy
- Offer you choice
- Help you live as full a life as possible
- Respect your rights
- Ensure that you are not subject to discrimination in respect
to age, gender, race or sexuality
We continually consult with our service users and carers through
informal interviews and questionnaires. Additionally our Care
Co-ordinators constantly monitors Care staff performances to ensure
they meet your requirements.
The Quality Standards of Service that you can expect from this
agency are:
Punctuality
We provide your service within the days and times specified on
your care plan. If for whatever reason your Carer is unable to
arrive at the agreed time you will be notified and alternative
arrangements made.
Confidentiality
Carers employed by this agency will not divulge details on your
personal circumstances without your agreement, unless failure
to do so would put you at risk. Employees found to be in breach
of this code may by subject to the Agency Disciplinary procedure.
Information and Involvement
This agency will provide you with information about the care we
are to provide and its costs. You will also be provided with information
that will enable you to complain if you are not satisfied with
any aspect of the care provided to you.
Flexibility
We are committed to providing a responsive and flexible service
wherever possible to meet your assessed needs. This may include
visits on weekends, public holidays, early mornings and evenings
and urgent situations whenever possible.
Costs
We will tell you about our charging policy. We will write in advance
to you if there are any changes to your charges.
